Service Coordination & Dispatch Specialist

Leavitt Industrial Group; Haltom City (TX); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Medical, vision & dental benefits

Life Insurance & disability coverage

Employee assistance programs

401K matching

Job summary

Lonestar Forklift in Fort Worth, Texas, is seeking a Service Coordinator to manage service jobs end-to-end, schedule Technicians, and ensure customer expectations are met. This onsite role emphasizes organization, communication, and proactive service delivery.

Key responsibilities include coordinating service workflows, maintaining client contact, and ensuring safety guidelines are followed while driving efficient billable work orders.

Qualifications

• Prior dispatching or scheduling experience is required.
• MS Office proficiency (Word, Excel, Outlook) is preferred.
• Customer service mindset and strong communication skills are essential.
• Strong interpersonal and relationship-building abilities are important.
• Excellent organizational and multitasking abilities are needed.
• Positive attitude and strong work ethic are valued.

Responsibilities

• Organize and manage all service jobs and incoming leads.
• Schedule work for Technicians using the service scheduler.
• Communicate with Service and Parts teams to balance workloads and meet customer needs.
• Maintain frequent customer contact and ensure satisfaction before billing.
• Review WIP reports and bill applicable service calls to customers.
• Open and update all work orders in the ERP system.
• Ensure corporate safety initiatives are followed in the field.

Skills

Dispatching

MS Office

Customer service

Interpersonal skills

Organizational skills

Work ethic

Education

Post-secondary degree or diploma in business/operations

Job description

Lonestar Forklift in Fort Worth, Texas, is seeking a Service Coordinator to manage service jobs end-to-end, schedule Technicians, and ensure customer expectations are met. This onsite role emphasizes organization, communication, and proactive service delivery.

Key responsibilities include coordinating service workflows, maintaining client contact, and ensuring safety guidelines are followed while driving efficient billable work orders.