Onsite Service Coordinator — Fort Worth

Ift; Haltom City (TX); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Medical, Vision, and Dental coverage

Life Insurance & Disability

Employee assistance programs

401K matching

Job summary

Lonestar Forklift in Fort Worth, Texas is seeking a customer-oriented Service Coordinator to manage service jobs end-to-end, schedule technicians, and ensure customer expectations are met. You will organize service jobs, prioritize appointments, coordinate with Service and Parts teams, maintain regular customer contact, and bill for completed work when applicable.

The ideal candidate has dispatching or scheduling experience, a business-related degree, strong MS Office skills, excellent

Qualifications

• Previous dispatching or scheduling experience.
• Post-secondary degree or diploma in business, operations or a related field is an asset.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• A customer service mindset and excellent verbal and written communication skills.
• Strong interpersonal skills, including the ability to work with internal and external customers at all levels.
• Excellent organizational skills, planning skills, and multitasking ability.
• Strong work ethic and a positive attitude.

Responsibilities

• Organize and manage all service jobs and incoming leads.
• Schedule work for Technicians, using the service scheduler to prioritize appointments.
• Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively.
• Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process.
• Review WIP reports and bill applicable service calls to customers.
• Open and update all work orders in ERP system.
• Ensure all corporate safety initiatives and programs are strictly followed in the field.

Skills

Scheduling experience

Customer service mindset

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Positive attitude

Education

Post-secondary degree or diploma in business/operations

Tools

MS Office Suite

Job description

Lonestar Forklift in Fort Worth, Texas is seeking a customer-oriented Service Coordinator to manage service jobs end-to-end, schedule technicians, and ensure customer expectations are met. You will organize service jobs, prioritize appointments, coordinate with Service and Parts teams, maintain regular customer contact, and bill for completed work when applicable.

The ideal candidate has dispatching or scheduling experience, a business-related degree, strong MS Office skills, excellent