Service Coordinator

Ift; Haltom City (TX); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Medical, Vision, and Dental coverage

Life Insurance & Disability

Employee assistance programs

401K matching

Job summary

Lonestar Forklift in Fort Worth, Texas is seeking a customer-oriented Service Coordinator to manage service jobs end-to-end, schedule technicians, and ensure customer expectations are met. You will organize service jobs, prioritize appointments, coordinate with Service and Parts teams, maintain regular customer contact, and bill for completed work when applicable.

The ideal candidate has dispatching or scheduling experience, a business-related degree, strong MS Office skills, excellent

Qualifications

• Previous dispatching or scheduling experience.
• Post-secondary degree or diploma in business, operations or a related field is an asset.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• A customer service mindset and excellent verbal and written communication skills.
• Strong interpersonal skills, including the ability to work with internal and external customers at all levels.
• Excellent organizational skills, planning skills, and multitasking ability.
• Strong work ethic and a positive attitude.

Responsibilities

• Organize and manage all service jobs and incoming leads.
• Schedule work for Technicians, using the service scheduler to prioritize appointments.
• Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively.
• Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process.
• Review WIP reports and bill applicable service calls to customers.
• Open and update all work orders in ERP system.
• Ensure all corporate safety initiatives and programs are strictly followed in the field.

Skills

Scheduling experience

Customer service mindset

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Positive attitude

Education

Post-secondary degree or diploma in business/operations

Tools

MS Office Suite

Job description

Career Opportunities with Lonestar Forklift

A great place to work.

Careers At Lonestar Forklift

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Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.

The Opportunity

Lonestar Forklift is looking for a customer-oriented Service Coordinator to join our team in Fort Worth, Texas. In this role, you will be responsible for managing Service jobs from start to finish, including scheduling and directing work for Technicians, and ensuring customer expectations are met.

As the Service Coordinator, your key responsibilities will include:

• Organize and manage all Service jobs and incoming leads
• Schedule work for Technicians, using the service scheduler to prioritize appointments
• Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively
• Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process
• Review WIP reports and bill applicable service calls to customers
• Open and update all work orders in ERP system
• Ensure all corporate safety initiatives and programs are strictly followed in the field

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous dispatching and/or scheduling experience
• Post-secondary degree or diploma in business, operations or a related field is an asset
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• A customer service mindset and excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work with internal and external customers at all levels
• Excellent organizational skills, planning skills, and multitasking ability
• Strong work ethic and a positive attitude

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching

The base pay range for this role is: $49,200 to $60,000 per year, depending on experience.

This is an onsite role based in Fort Worth, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.