Service Dispatcher: Schedule & Drive Field Tech Success

Ift; Odessa (TX); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

Life insurance

Short & Long Term Disability

Employee assistance programs

401K matching

Job summary

Lonestar Forklift is looking for an organized and customer-oriented Service Dispatcher to join our team in Odessa, Texas. You will coordinate Service jobs, schedule Technicians, and ensure services meet customer requirements.

As the Service Dispatcher, you will assign jobs, use an ERP system, prioritize appointments, and communicate with customers and internal teams to optimize workloads and service delivery. This onsite role is based in Odessa, Texas, with competitive compensation and benefits.

Qualifications

• At least 3 years of dispatching or scheduling experience.
• Experience in heavy equipment or automotive service industries is a strong asset.
• Proficiency with MS Office (Word, Excel, Outlook).
• Excellent organizational and planning skills.
• Customer service mindset with strong verbal and written communication.
• Strong interpersonal skills to work with customers at all levels.
• Strong work ethic and positive attitude.

Responsibilities

• Schedule, coordinate, and assign jobs to Service Technicians.
• Manage new and ongoing work orders using an ERP system.
• Use the service scheduler to prioritize and schedule appointments.
• Communicate with Service and Parts teams to optimize workloads and meet customer needs.
• Manage incoming job leads using established processes.
• Maintain professional communication with customers.
• Manage the WIP report and billing, reviewing invoices for accuracy.
• Ensure adherence to safety programs and complete incident reports when needed.

Skills

Dispatching experience

MS Office

Customer service

Communication

Organizational skills

Interpersonal skills

Heavy equipment experience

Tools

MS Office Suite

Job description

Lonestar Forklift is looking for an organized and customer-oriented Service Dispatcher to join our team in Odessa, Texas. You will coordinate Service jobs, schedule Technicians, and ensure services meet customer requirements.

As the Service Dispatcher, you will assign jobs, use an ERP system, prioritize appointments, and communicate with customers and internal teams to optimize workloads and service delivery. This onsite role is based in Odessa, Texas, with competitive compensation and benefits.