Service Coordination & Billing Specialist

Best Water Solutions Inc; Gainesville (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Direct Primary Care membership

15 days paid time off

Job summary

Best Water Solutions Inc. in Gainesville, FL is seeking an organized and dependable Customer Service Representative to join our front office team. You will prepare service appointments, verify invoices, and coordinate with technicians to ensure accurate documentation and billing.

This full-time in-office role requires clear communication, great attention to detail, and the ability to manage multiple tasks from scheduling to payment processing. Competitive pay and benefits accompany the position.

Qualifications

• Strong organizational skills, attention to detail, and dependable follow-through.
• Clear, professional communication with customers, technicians, and coworkers.
• Comfort working with invoices, payments, and detailed customer records.
• Ability to prioritize time-sensitive tasks and stay organized through interruptions.
• Confidence using computer systems and learning new software.
• A customer-focused approach and the ability to resolve concerns calmly and professionally.

Responsibilities

• Prepare service appointments and communicate with customers and technicians.
• Review and update next-day and recurring service dates and notes.
• Verify invoice items and quantities before service; review payments and billing instructions.
• Coordinate daily scheduling, monitor the job board, and adjust as needed.
• Process payments, handle checks, and coordinate with accounts receivable.
• Maintain accurate client records and equipment/closure documentation.

Skills

Organizational skills

Attention to detail

Follow-through

Clear communication

Customer-focused approach

Prioritizing time-sensitive tasks

Computer proficiency

Learning new software

Job description

Best Water Solutions Inc. in Gainesville, FL is seeking an organized and dependable Customer Service Representative to join our front office team. You will prepare service appointments, verify invoices, and coordinate with technicians to ensure accurate documentation and billing.

This full-time in-office role requires clear communication, great attention to detail, and the ability to manage multiple tasks from scheduling to payment processing. Competitive pay and benefits accompany the position.