Customer Care Pro - Solutions & Retention

gassouth; Gainesville (FL); Hybrid; USD 32,000 - 33,000; Full time

Job summary

Gas South is seeking a Customer Care Representative in Gainesville, FL for a hybrid role that combines in-office and remote work. You will handle billing questions, enrollments, renewals, and product recommendations across phone, chat, and email, delivering helpful, accurate support.

The successful candidate is empathetic, able to explain complex information clearly, and motivated by helping customers. A high school diploma is required; Associate degree preferred, bilingual English/Spanish a

Qualifications

• High School Diploma or equivalent
• Experience building trust and using sound judgement to resolve concerns
• Experience identifying customer needs, recommending products and services, and creating tailored solutions
• Ability to explain complex information in clear, professional, and customer-friendly language through verbal and written communication
• Ability to use multiple systems, tools, or applications to research information, document details, and complete tasks in real-time

Responsibilities

• Resolve billing and service questions with accuracy and efficiency
• Proactively identify and act on opportunities to retain customers and convert interactions into enrollments or strengthened relationships through value-added products and services
• Take ownership for fully assisting customers, prioritizing one-contact resolution whenever possible to address customer needs in a single interaction
• Communicate clearly and professionally across phone, chat, and email channels
• De-escalate complex or sensitive customer situations, ensuring positive outcomes and long-term customer trust
• Collaborate with internal teams and elevate issues when appropriate to ensure resolution
• Navigate multiple systems and tools to research, document, and resolve customer needs in real time
• Maintain high standards of quality, accuracy, and productivity in a fast-paced, performance-driven environment
• Take ownership of personal performance, attendance, schedule adherence, and continuous improvement

Skills

Empathy

Problem solving

Clear communication

Relationship building

Education

High School Diploma

Associate degree

Job description

Gas South is seeking a Customer Care Representative in Gainesville, FL for a hybrid role that combines in-office and remote work. You will handle billing questions, enrollments, renewals, and product recommendations across phone, chat, and email, delivering helpful, accurate support.

The successful candidate is empathetic, able to explain complex information clearly, and motivated by helping customers. A high school diploma is required; Associate degree preferred, bilingual English/Spanish a