Water Services Customer Resolution Specialist

City of Atlanta, GA; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Paid holidays and leave

retirement savings plans

Job summary

City of Atlanta is seeking a Customer Resolution Specialist to deliver accurate, courteous service to water and sewer customers in a fast-paced contact center. You will handle billing questions, payments, service verifications, and account adjustments while documenting all interactions.

Responsibilities include researching account history, resolving issues at first contact, escalating when necessary, and maintaining confidentiality.

Qualifications

• High School diploma or GED required with customer service experience.
• Experience handling billing, payments, and service inquiries preferred.
• Proficiency with Microsoft Office 365 and basic data-entry skills.

Responsibilities

• Respond to customer inquiries by phone, email, and chat.
• Research account history and service records to resolve issues at first contact.
• Document interactions accurately and escalate when needed.
• Maintain confidentiality and follow established policies and scripts.

Skills

Customer service

Communication

Data entry

Problem solving

Active listening

Education

High School diploma or GED

Tools

Microsoft Office 365

CRM software

Job description

City of Atlanta is seeking a Customer Resolution Specialist to deliver accurate, courteous service to water and sewer customers in a fast-paced contact center. You will handle billing questions, payments, service verifications, and account adjustments while documenting all interactions.

Responsibilities include researching account history, resolving issues at first contact, escalating when necessary, and maintaining confidentiality.