Service Coodinator

Roessler Equipment Company Inc.; Houston (TX); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Roessler Equipment Company Inc. in Houston, TX is seeking a Service Coordinator to schedule service appointments, coordinate with Service Technicians, and manage CRM-dispatch workflows.

The role requires HVAC experience, strong organizational skills, and the ability to communicate effectively in a fast-paced environment. You will maintain records and build customer relationships while ensuring satisfaction.

Qualifications

• HVAC experience is required.
• Excellent organizational skills and attention to detail.
• Strong communication abilities.

Responsibilities

• Schedule and coordinate service appointments with Service Technicians.
• Learn the dispatch system integrated with CRM.
• Monitor customer service inquiries and respond promptly.
• Provide customer service support and problem resolution.
• Maintain accurate records of customer interactions and transactions.
• Develop and maintain relationships with customers.

Skills

HVAC experience

Job description

Service Coodinator

Roessler Equipment Company Inc. Houston, Texas, United States

About this position

• Schedule and coordinate service appointments with Service Technicians
• Learn the dispatch system that is integrated with CRM
• Monitor customer service inquiries and respond in a timely manner
• Provide cusotmer serivce support and problem resolution
• Maintain accurate records of customer interactions and transactions
• Develop and maintain relationships with customers

*Successful candidate will be responsible for managing service requests, scheduling appointments, and ensuring customer satisfaction in a high-paced environment. The position requires excellent organizational skills, attention to detail, and the ability to communicate effectively. HVAC experience is required. Salary is negotiable depending on experience. Sign-on bonus is available.

Salary Information

$20 - $24Hourly Wage