Service Coordinator (Commercial HVAC)

Jobot; West Sacramento (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company paid life insurance

Paid time off / Holidays

Retirement savings

Competitive pay

Job summary

Jobot in West Sacramento is seeking a Service Coordinator to support our Service Department, ensuring efficient scheduling, clear customer communication, and accurate invoicing for completed work.

The role requires attention to detail, reliable follow-through, and 3+ years in service coordination or related fields, with proficiency in Microsoft Office and ERP systems (BuildOps preferred).

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in service coordination, dispatching, scheduling, billing, or administrative support, preferably in construction, mechanical, HVAC, or plumbing environments.
• Proficient in Microsoft Office and service management or ERP software, ideally BuildOps.

Responsibilities

• Coordinate incoming service requests and respond to customer calls and emails in a timely and professional manner.
• Dispatch technicians for service calls based on operational priorities and maintain communication with customers regarding service status and job progress.
• Monitor open calls and work orders daily to ensure timely scheduling, completion, and closeout, escalating issues as needed.
• Review and manage work orders for accuracy, completeness, and documentation to support billing processes.
• Create invoices for completed work and assist with prebilling reviews to ensure prompt closure of work orders.
• Maintain accurate records within service software and support documentation and workflow tracking related to service activity.

Skills

Service coordination

Dispatching

Scheduling

Billing

Administrative support

Education

High school diploma

Tools

BuildOps

Microsoft Office

Job description

Salary: $75,000 - $95,000 per year

A bit about us

We are a reputable commercial contractor with over 30 years of experience in the mechanical services industry. We are committed to delivering exceptional service and innovative solutions to our clients, focusing on quality and customer satisfaction. Our team of dedicated professionals works collaboratively to ensure smooth operations and successful project execution. As a mid-sized company, we value our employees and provide a supportive work environment that fosters professional growth, competitive compensation, and comprehensive benefits.

Why join us

• Competitive pay ($75k-$95k DOE)
• Health, dental, and vision insurance
• Company paid life insurance
• Paid time off/ Holidays
• Retirement savings

Job Details

We are seeking a Service Coordinator to play a central role in supporting the daily operations of our Service Department. This position is crucial for enhancing customer communication, coordinating technician dispatch, and providing billing support. You will ensure efficient scheduling, maintain clear communication with customers, and accurately process completed work through invoicing. As a key point of coordination between customers, field personnel, and internal teams, your strong organizational skills, attention to detail, and dependable follow-through will help drive our service excellence.

Responsibilities

• Coordinate incoming service requests and respond to customer calls and emails in a timely and professional manner.
• Dispatch technicians for service calls based on operational priorities and maintain communication with customers regarding service status and job progress.
• Monitor open calls and work orders daily to ensure timely scheduling, completion, and closeout, escalating issues as needed.
• Review and manage work orders for accuracy, completeness, and documentation to support billing processes.
• Create invoices for completed work and assist with prebilling reviews to ensure prompt closure of work orders.
• Maintain accurate records within service software and support documentation and workflow tracking related to service activity.

Qualifications

• High school diploma or equivalent
• 3+ years of experience in service coordination, dispatching, scheduling, billing, or administrative support, preferably in construction, mechanical, HVAC, or plumbing environments.
• Proficient in Microsoft Office and service management or ERP software, ideally BuildOps.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.