Service Coodinator

Roessler Equipment Company, Inc.; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Roessler Equipment Company, Inc. in Houston is seeking a Service Coordinator to schedule service appointments, coordinate with Service Technicians, and monitor customer inquiries.

The ideal candidate has HVAC experience, strong organizational skills, and excellent communication to maintain records and build relationships with customers in a fast-paced setting. Salary is negotiable with a sign-on bonus available.

Qualifications

• HVAC experience is required.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Experience with CRM and dispatch systems is preferred.

Responsibilities

• Schedule and coordinate service appointments with technicians.
• Learn the dispatch system integrated with CRM.
• Monitor customer inquiries and respond promptly.
• Provide customer service support and resolve problems.
• Maintain accurate records of interactions and transactions.
• Develop and maintain relationships with customers.
• Manage service requests and ensure customer satisfaction in a fast-paced environment.

Skills

HVAC experience

Customer service

Scheduling & dispatch

CRM system

Communication skills

Tools

CRM software

Job description

Job Duties:

Schedule and coordinate service appointments with Service Technicians

Learn the dispatch system that is integrated with CRM

Monitor customer service inquiries and respond in a timely manner

Provide cusotmer serivce support and problem resolution

Maintain accurate records of customer interactions and transactions

Develop and maintain relationships with customers

*Successful candidate will be responsible for managing service requests, scheduling appointments, and ensuring customer satisfaction in a high-paced environment. The position requires excellent organizational skills, attention to detail, and the ability to communicate effectively. HVAC experience is required. Salary is negotiable depending on experience. Sign-on bonus is available.