HVAC Service Coordinator: Scheduling & Customer Care

Roessler Equipment Company Inc.; Houston (TX); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Roessler Equipment Company Inc. in Houston, TX is seeking a Service Coordinator to schedule service appointments, coordinate with Service Technicians, and manage CRM-dispatch workflows.

The role requires HVAC experience, strong organizational skills, and the ability to communicate effectively in a fast-paced environment. You will maintain records and build customer relationships while ensuring satisfaction.

Qualifications

• HVAC experience is required.
• Excellent organizational skills and attention to detail.
• Strong communication abilities.

Responsibilities

• Schedule and coordinate service appointments with Service Technicians.
• Learn the dispatch system integrated with CRM.
• Monitor customer service inquiries and respond promptly.
• Provide customer service support and problem resolution.
• Maintain accurate records of customer interactions and transactions.
• Develop and maintain relationships with customers.

Skills

HVAC experience

Job description

Roessler Equipment Company Inc. in Houston, TX is seeking a Service Coordinator to schedule service appointments, coordinate with Service Technicians, and manage CRM-dispatch workflows.

The role requires HVAC experience, strong organizational skills, and the ability to communicate effectively in a fast-paced environment. You will maintain records and build customer relationships while ensuring satisfaction.