HVAC Service Coordinator: Dispatch & Customer Care

Roessler Equipment Company, Inc.; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Roessler Equipment Company, Inc. in Houston is seeking a Service Coordinator to schedule service appointments, coordinate with Service Technicians, and monitor customer inquiries.

The ideal candidate has HVAC experience, strong organizational skills, and excellent communication to maintain records and build relationships with customers in a fast-paced setting. Salary is negotiable with a sign-on bonus available.

Qualifications

• HVAC experience is required.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Experience with CRM and dispatch systems is preferred.

Responsibilities

• Schedule and coordinate service appointments with technicians.
• Learn the dispatch system integrated with CRM.
• Monitor customer inquiries and respond promptly.
• Provide customer service support and resolve problems.
• Maintain accurate records of interactions and transactions.
• Develop and maintain relationships with customers.
• Manage service requests and ensure customer satisfaction in a fast-paced environment.

Skills

HVAC experience

Customer service

Scheduling & dispatch

CRM system

Communication skills

Tools

CRM software

Job description

Roessler Equipment Company, Inc. in Houston is seeking a Service Coordinator to schedule service appointments, coordinate with Service Technicians, and monitor customer inquiries.

The ideal candidate has HVAC experience, strong organizational skills, and excellent communication to maintain records and build relationships with customers in a fast-paced setting. Salary is negotiable with a sign-on bonus available.