Service Contracts Renewal Specialist

EMCOR Group, Inc.; Bakersfield (CA); On-site; USD 70,304 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health savings and flexible spending

Life insurance

Disability

401(k) Savings Plan

College Coach

Employee assistance program

Job summary

EMCOR Group, Inc. is seeking a Service Contracts Specialist in California to manage the renewal cycle for maintenance contracts. You will coordinate renewals, document customer interactions, and ensure service quality through site visits and performance reviews to protect margins.

The role requires strong communication, organizational skills, and a customer-focused approach, with a background in contract administration and field experience preferred.

Qualifications

• Degree in Business Administration or equivalent experience.
• 3+ years of customer service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills.

Responsibilities

• Active management of service contract renewal processes including obtaining POs and performance management.
• Maintain a list of all maintenance contracts for the local branch.
• Begin the renewal process for maintenance contracts 90 days before expiration.
• Lead a contract renewal meeting with the service operations team and the sales account manager, if applicable.
• Contact the customer to discuss the contract renewal a minimum of 60 days before the expiration date.
• Interview the customer and document the reasons for all cancelations.
• Participate in all new maintenance contract kickoff meetings.
• Meet with current maintenance contract customers to gain insight into our service performance and document customer responses and issues from these visits.
• Perform site surveys, interviews, and other checks to ensure our quality of service.
• Present new technology and enhanced PM services when appropriate.
• Report all findings, customer opinions, pictures, and results to branch leadership.
• Perform other duties as assigned.

Skills

Verbal communication

Listening skills

Mechanical aptitude

Education

Business Administration degree or equivalent

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

EMCOR Group, Inc. is seeking a Service Contracts Specialist in California to manage the renewal cycle for maintenance contracts. You will coordinate renewals, document customer interactions, and ensure service quality through site visits and performance reviews to protect margins.

The role requires strong communication, organizational skills, and a customer-focused approach, with a background in contract administration and field experience preferred.