Retention & Renewal Specialist (Fire & Security)

Empire Electric Maintenance and Service; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Medical, dental, and vision plans

Tuition reimbursement program

Professional career development opportunities

Job summary

Empire Electric Maintenance and Service is seeking a Renewal Coordinator to manage service contracts within a defined customer base in Miami, Florida. The Renewal Coordinator will focus on customer retention and satisfaction, ensuring a minimum renewal rate of 95%.

The ideal candidate has experience in customer service, strong communication skills, and knowledge of fire alarm and security industries. The role offers a competitive salary and various benefits including a 401(k) matching and paid time off.

Qualifications

• Experience in customer service or sales in related industries.
• Ability to problem solve and proactively reach out to customers.
• Strong communication and presentation skills.

Responsibilities

• Manage service contract renewals for assigned customers.
• Develop customer-focused strategy for contract retention.
• Prepare and participate in monthly service contract renewal meetings.
• Identify customer needs and upsell products and services.

Skills

Customer service experience

Effective communication skills

Negotiation skills

Knowledge of fire alarm systems

Education

Bachelor's degree or equivalent experience

Job description

Empire Electric Maintenance and Service is seeking a Renewal Coordinator to manage service contracts within a defined customer base in Miami, Florida. The Renewal Coordinator will focus on customer retention and satisfaction, ensuring a minimum renewal rate of 95%.

The ideal candidate has experience in customer service, strong communication skills, and knowledge of fire alarm and security industries. The role offers a competitive salary and various benefits including a 401(k) matching and paid time off.