Service Contract Administrator

Dornier MedTech

Kennesaw (GA)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision coverage

Life and disability insurance

401(k) match

Generous PTO

12 paid holidays

Education reimbursement

Job summary

Dornier MedTech in Kennesaw, GA is seeking a Service Contract Administrator to own the full lifecycle of service contracts, from preparation and execution through billing, renewals, and closeout.

This role serves as the primary contact for contract inquiries and collaborates with Finance, Sales, Logistics, Regulatory, and Executive Management to ensure compliance with internal policies, customer obligations, and regulatory requirements.

Qualifications

Bachelor's degree in business, Contracts, Accounting, or related field.
3–6 years of progressive contract administration experience.
Experience with government contracts, service agreements, and billing.
Experience in medical device field service or capital equipment is preferred.

Responsibilities

Manage the full lifecycle of service contracts from preparation to closeout.
Process billing, renewals, amendments, and expirations in Salesforce and portals.
Coordinate approvals, execution, and documentation; maintain audit-ready files.
Identify risks, escalate issues, and support negotiations with customers.
Maintain price books and warranty/placement contracts; ensure regulatory compliance.

Skills

Contract lifecycle ownership

Cross-functional collaboration

Attention to detail

Regulatory compliance

Communication

Education

Bachelor-ish degree in business

Tools

Salesforce

DocuSign

Adobe Acrobat

WAWF/Tungsten

Microsoft Office

Job description

Career Opportunities with Dornier MedTech

A great place to work.

Are you ready for new challenges and new opportunities?

Current job opportunities are posted here as they become available.

The Service Contract Administrator is responsible for managing the full lifecycle of service contracts, from preparation and execution through billing, renewals, and closeout. This role serves as a primary point of contact for contract inquiries and works as an active partner with cross-functional teams, including Finance, Sales, Logistics, Regulatory, and Executive Management. The successful candidate will drive accountability across departments, influence outcomes without direct authority, and ensure all contract operations align with company policies, customer obligations, and regulatory compliance requirements.

Key Responsibilities

Contract Lifecycle Management

Prepare, review, revise quotes, process and maintain service contracts and related documentation.
Coordinate contract approvals, execution, amendments, renewals, and closeout activities.
Ensure contracts are complete, accurate, and compliant with internal policies, legal requirements, and customer obligations.
Identify contractual risks, flag issues, and escalation concerns appropriately.
Support negotiations with customers by revising documentation and tracking required changes.
Manage DocuSign workflows to facilitate contract signature and completion.

120-Day Contract & Warranty Review

Maintain a rolling 120-day review of all contracts and warranties approaching expiration, covering both full-line equipment and laser portfolios.
Collaborate with the Service Management Team to present findings and drive proactive renewal and extension activity.
Track renewal outcomes and update Salesforce records accordingly.

Billing & Financial Administration

Process billing for executed contracts in Salesforce and applicable government portals, including WAWF and Tungsten.
Enter and maintain warranty, rental, and placement contracts in Salesforce.
Maintain service product price books and update contract-related records in Salesforce.
Support collections efforts and assist with dispute documentation as needed.

Compliance, Records & Reporting

Maintain organized, audit-ready contract files in compliance with data governance and document retention policies.
Monitor contract status, billing activity, renewals, and expirations, and prepare related reports.
Ensure compliance with government contract billing requirements and applicable regulatory standards.

Cross-Functional Collaboration

Serve as an engaged partner with Executive Management, Finance, Logistics, Regulatory, Sales, Service Management, and Surgical Services Field Service Engineers.
Drive accountability across cross-functional teams to meet contract milestones and operational objectives.
Serve as a primary point of contact for internal and customer contract inquiries.

Qualifications

Education

Bachelor's degree in business, Contracts, Accounting, or a related field preferred.

Experience

3-6 years of progressive experience in contract administration, government contracts, service agreements, billing, or a related function.
Demonstrated experience managing the full contract lifecycle, including drafting, execution, amendments, renewals, and closeout.
Experience in a field service, medical device, surgical services, or capital equipment environment preferred.

Technology

Proficiency with Salesforce or a comparable CRM/contract management system; experience with contract entry, invoicing and reporting required.
Proficiency with Microsoft Office (Word, Excel); experience editing PDF documents with Adobe Acrobat or Foxit preferred.
Hands-on experience with DocuSign or a comparable e-signature platform.
Experience with government billing portals WAWF and Tungsten required for applicable contract administration functions.
Exposure to contract lifecycle management (CLM) platforms or AI-assisted contract review tools is a plus.

Core Competencies