Service Consultant (1361)

Watches of Switzerland Group PLC; East Rutherford (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Staff discounts

Job summary

Watches of Switzerland Group PLC is seeking a Service Consultant to deliver exceptional client service by coordinating, prioritizing, and following up on all Service Orders, and maintaining aftercare quality in line with company strategy.

The role supports showroom operations, spare parts management, and long-term efficiency across the Aftercare department, with schedule flexibility to accommodate evenings and weekends.

Qualifications

• Experience with luxury watches.
• Ability to size straps/bracelets.
• Knowledge of Retail law, Health & Safety, & Security.
• Strong communication and interpersonal skills.
• Able to manage costs and identify efficiency improvements.
• Willing to work evenings and weekends.

Responsibilities

• Coordinate and prioritize service orders.
• Ensure high-quality aftercare experiences.
• Support showroom operations and long-term efficiency.
• Schedule flexibility to accommodate showroom hours.
• Stand for long periods during shifts.

Skills

Luxury watches

Timepiece knowledge

Customer service

Communication skills

Numeracy

Flexible schedule

Stand for long periods

Job description

Job Objective

At Watches of Switzerland, the Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department.

At Watches of Switzerland, the Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department. Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications And Experience

• Experience with luxury watches.
• Technical knowledge of timepieces and ability to change or size straps/bracelets.
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills. IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.
• Ability to stand up for long periods of time.

Compensation

$25.00 - $27.00 per hour + commission opportunity

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.