Service Consultant

Hyundai Motor America; Torrance (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Hyundai Motor America is seeking a dedicated Service Consultant in Torrance, California. In this role, you will be responsible for initiating automotive services, resolving customer complaints, and maintaining high customer satisfaction throughout the service process. Candidates should have at least a high school diploma, along with excellent communication and customer service skills to create long-term customer relationships.

Experience in the automotive industry is preferred. This position offers the opportunity to work in a fast-paced environment with a focus on customer care and service excellence.

Qualifications

• Minimum high school diploma or GED equivalent required.
• At least six months to one year automotive industry or related experience and/or training.
• Consistent and stable work history.

Responsibilities

• Maintain Customer Service Index (CSI) rating as set by dealership service manager.
• Responsible for the entire customer service experience from the service drive until vehicle is returned to the customer.
• Schedule appointments and generate estimates.

Skills

Excellent customer service skills

Ability to be analytical and multi-task

Strong written and communication skills

Education

High School diploma or GED equivalent

Associate’s degree (AA)

Trade school training

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Responsibilities

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
• Schedule appointments and generate estimates
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order in the approved manner
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Qualifications

• Minimum high school diploma or GED equivalent required
• Associate’s degree (AA) or equivalent from two-year college or technical school preferred
• Trade school training and education preferred
• At least six months to one year automotive industry or related experience and/or training
• Broad knowledge of new vehicle technologies
• Excellent customer service skills
• Ability to be analytical and multi-task
• Ability to work with little supervision
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Consistent and stable work history
• Valid driver's license and clean driving record
• Professional appearance and work ethic