Service Consultant

Hyundai Motor America; Urbana (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K

Paid Vacation and Sick Time

Discounts on products, services, and vehicles

Extensive training with specialists

Job summary

Hyundai Motor America in Urbana, Illinois is seeking a dedicated service consultant to initiate automotive services and repairs. Responsibilities include working closely with customers, creating repair orders, and ensuring effective communication between customers and technicians.

The ideal candidate will possess exceptional customer service skills, a tech-savvy mindset, and ideally have some experience in automotive service. The position offers a competitive compensation package, including benefits and ongoing training.

Qualifications

• 1-3 years of experience in a related field.
• Willingness to undergo a background check and drug screen.

Responsibilities

• Work with customers to ensure all vehicle maintenance needs are met.
• Write repair orders with full transparency of costs and time estimates.
• Provide exceptional and timely communication with customers.

Skills

Exceptional Customer Service Skills

Tech Savvy

Education

High School

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

1-3 years

Employment Position

Full Time

Salary

Negotiable

Job Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned

Job Requirements

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy

Benefits

• Pay ranges between $50,000-100,000 per year. This includes incentive-based pay, so your skill and effort drive your income!
• Medical, Dental, Vision Insurance, and 401K
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws