Service Consultant

Hyundai Motor America; New Jersey; On-site; USD 52,000 - 76,000; Full time

Job summary

Hyundai Motor America is seeking a Service Consultant/Advisor in New Jersey to initiate automotive services and repairs by identifying vehicle performance problems and service requests. You will verify warranty coverage, develop estimates, write repair orders, and maintain customer records.

In this role you will serve as the communication link between customers and technicians, ensuring the customer's needs are clearly understood and that recommended services are conveyed accurately throughout

Qualifications

• High School diploma is required.
• 1–3 years of experience in a service/advisor role is expected.

Responsibilities

• Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates and write repair orders.
• Maintain customer records.

Education

High School

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

1-3 years

Additional Information

Under limited supervision, the service advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the service advisor determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The service advisor determines services needed by accessing information obtained by technician’s findings from multipoint inspection and referencing the manufacture’s service intervals.