Service Consultant

Hyundai Motor America; Florence (SC); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid holidays

Job summary

Hyundai Motor America seeks a service consultant to initiate automotive services and repairs by assessing vehicle performance problems and service requests. You will verify warranty coverage, develop estimates, write repair orders, and maintain customer records.

You will serve as the liaison between customer and technician to ensure understood needs and recommended services. Educational requirement is a High School diploma with less than 1 year of experience; the role includes benefits like

Qualifications

• Strong interpersonal skills and ability to manage customer expectations.
• Ability to interpret vehicle issues and communicate solutions clearly.
• Experience in handling service requests and documenting details.

Responsibilities

• Initiate automotive services and repairs by identifying performance problems and service requests.
• Verify warranty and service contract coverage for repairs.
• Develop estimates and write repair orders; maintain customer records.
• Act as liaison between customer and technician to ensure mutual understanding of needs and recommendations.

Skills

Customer service

Communication

Education

High School

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Additional Information

previous experience as a service advisor/consultant. work environment and staff, benefits include 401/k plus health insurance, paid holidays