Service Consultant

Hyundai Motor America; Albuquerque (NM); On-site; USD 30,000 - 50,000; Full time

Job summary

Hyundai Motor America is looking for a full-time Service Consultant in Albuquerque, New Mexico. The ideal candidate will be responsible for initiating automotive services and repairs, addressing vehicle performance problems, and maintaining customer records.

This role requires excellent customer service skills and the ability to communicate effectively with customers and technicians. Experience in automotive sales or retail and a valid Driver's License are required. Salary is negotiable.

Qualifications

• Must have motivation to be successful.
• Exhibit great customer service skills.
• Must be able to create and maintain customer relationships.
• Must be at least eighteen years of age.
• Valid Driver's License is required.

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems.
• Serve as the communicator between the customer and technician.
• Ensure customer needs are understood by technician.

Skills

Customer service skills

Strong computer skills

Bi-lingual

Education

High School

Tools

Customer relations management database

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Additional Information

The Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initial buying process through to the final sale.

• Contacting and communicating with customers to identify needs using the Asbury selling process
• Build rapport with customers to build a base of referrals to establish customer network
• Answer internet leads with in the stores required time and email product information with pricing
• Answer sales phone calls and set appointments for customers
• Confirm appointments
• Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
• Conduct test drives and vehicle walk arounds with customer
• Work with the customer from start to finish throughout the buying process
• Must have motivation to be successful
• Exhibit great customer service skills
• Must be able to create and maintain customer relationships
• Strong computer & phone skills
• Experience utilizing and maintaining a customer relations management database
• Prior automotive sales or retail experience, customer service, call center, or business development experience a plus
• Maintain professional business attire and appearance
• Bi-lingual is always a plus
• Self-motivated and a team player
• Must be a minimum of eighteen years of age
• Must have a valid Driver's License
• Must be able to pass pre-employment screenings (background & drug test)

Employment Position: Full Time

Salary is negotiable.

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