ServiceAdvisor

Genesis of South Bay; Torrance (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive service provider in Torrance, California is seeking a customer service representative dedicated to maintaining high customer satisfaction. You will oversee the customer service experience from the service drive and manage repair appointments and estimates. Ideal candidates possess strong communication skills and a background in the automotive industry. This role offers an opportunity to build long-term customer relationships in a dynamic team environment.

Qualifications

• Minimum high school diploma or GED equivalent required.
• Associate’s degree preferred.
• At least six months automotive industry experience preferred.

Responsibilities

• Maintain Customer Service Index rating.
• Responsible for entire customer service experience.
• Schedule appointments and generate estimates.

Skills

Customer service skills

Analytical abilities

Multi-tasking

Strong written communication

Self-motivation

Education

High school diploma or GED

Associate’s degree or equivalent

Trade school training

Job description

RESPONSIBILITIES

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
• Schedule appointments and generate estimates
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order in the approved manner
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

QUALIFICATIONS

• Minimum high school diploma or GED equivalent required
• Associate’s degree (AA) or equivalent from two-year college or technical school preferred
• Trade school training and education preferred
• At least six months to one year automotive industry or related experience and/or training
• Broad knowledge of new vehicle technologies
• Excellent customer service skills
• Ability to be analytical and multi-task
• Ability to work with little supervision
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic