Service Consultant

Hyundai Motor America; Harlingen (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Hyundai Motor America in Harlingen, Texas is looking for a skilled Service Consultant to facilitate automotive services and repairs. The role involves communicating effectively between customers and technicians to ensure understanding of services needed.

As a Service Consultant, you are required to maintain customer records, handle inquiries with professionalism, and ensure customer satisfaction post-service. A high school diploma and attention to detail are essential.

Qualifications

• Valid driver's license and safe driving record required.
• Must be at least 21 years old.
• Ability to pass a drug test and background check.

Responsibilities

• Initiate automotive services and repairs by identifying vehicle problems.
• Act as a liaison between customers and technicians.
• Maintain customer records and provide regular updates on services.

Skills

Knowledge of automotive repair methods

Experience with hand and power tools

Attention to detail

Ability to multitask

Education

High School Diploma

Tools

Dealer Management System(s)

MS Office

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Service Advisor Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; elevate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• Performs other duties as requested

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office

Qualifications

• Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• Must be 21 years old or older.
• Must be able to pass a drug test screening.
• Must be able to pass a background screening check.

Additional Information

You can also visit our website – https://www.bertogdenhyundai.com

BERT OGDEN AUTO GROUP IS AN EQUAL OPPORTUNITY EMPLOYER