Service Concierge — Path to Becoming a Service Advisor

Legacy Kia of West Mifflin; West Mifflin (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid vacation

401(k)

Employee vehicle purchase discounts

Employee service discounts

On-the-job training

Opportunities for advancement

Modern, renovated dealership

Job summary

Legacy Kia of West Mifflin is seeking a friendly and professional Service Concierge to join our bustling Service Department in West Mifflin, PA. You will be the first and last touchpoint for service customers, ensuring a smooth, welcoming experience from arrival through vehicle pickup.

No automotive experience is required; we value attitude, communication skills, and the willingness to learn while growing a long-term career in the automotive industry.

Qualifications

• Friendly, professional and comfortable interacting with customers.
• Strong communicator in person, on the phone and via text.
• Dependable and punctual.
• Comfortable working in a busy, fast-moving environment.
• Organized and able to handle multiple tasks.
• Willing to learn and take on additional responsibility.
• Interested in developing a career, not just finding another job.
• Able to maintain a valid driver's license and safely operate customer vehicles.

Responsibilities

• Greet customers promptly as they arrive in the service drive.
• Record vehicle mileage and assist with documenting vehicle condition.
• Introduce customers to their Service Advisor and help ensure a smooth handoff.
• Pull completed vehicles around and have them ready for customer pickup.
• Answer incoming service phone calls and assist customers with basic questions.
• Send text messages and updates to customers on behalf of Service Advisors.
• Assist Service Advisors with customer communication and other daily tasks.
• Help maintain an organized, efficient, and customer-friendly service drive.
• Work with the entire service team to provide an excellent customer experience.

Skills

Friendly

Professional

Strong communication

Dependable

Punctual

Organized

Willing to learn

Career-oriented

Driver's license

Job description

Legacy Kia of West Mifflin is seeking a friendly and professional Service Concierge to join our bustling Service Department in West Mifflin, PA. You will be the first and last touchpoint for service customers, ensuring a smooth, welcoming experience from arrival through vehicle pickup.

No automotive experience is required; we value attitude, communication skills, and the willingness to learn while growing a long-term career in the automotive industry.