Auto Service Concierge — Guest Experience Specialist

Crain Buick GMC of Springdale; Bentonville (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Crain Kia of Bentonville is seeking a friendly and professional Service Concierge to join our team. You will be the first contact for service customers, ensuring a welcoming experience from arrival to departure.

Responsibilities include greeting customers, assisting with check-in/check-out, communicating service status, coordinating with technicians, and maintaining a neat reception area. Prior concierge or greeter experience is a plus.

Qualifications

• Excellent interpersonal and communication skills.
• Strong customer service orientation with a friendly demeanor.
• Experience as a service concierge or greeter preferred.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Professional appearance and attitude.
• Basic computer skills and familiarity with scheduling software.

Responsibilities

• Greet customers warmly as they arrive for service appointments.
• Assist customers with check-in and check-out processes efficiently and courteously.
• Provide clear communication regarding service status and estimated wait times.
• Coordinate with service technicians and advisors to ensure timely updates and customer satisfaction.
• Maintain a clean and organized service reception area.
• Answer phone calls and respond to customer inquiries related to service appointments.
• Assist with scheduling service appointments and follow-up communications as needed.

Skills

Excellent interpersonal and #?

Job description

Crain Kia of Bentonville is seeking a friendly and professional Service Concierge to join our team. You will be the first contact for service customers, ensuring a welcoming experience from arrival to departure.

Responsibilities include greeting customers, assisting with check-in/check-out, communicating service status, coordinating with technicians, and maintaining a neat reception area. Prior concierge or greeter experience is a plus.