Service Concierge & Customer Experience Lead

Burlington Kia; Burlington (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(K)

Health, Dental and Vision insurance

Paid Holidays

Paid Vacation

Basic Life Insurance

Accident and Critical Illness insurance

Growth opportunities

Competitive pay plans

Job summary

Burlington Kia in Burlington, North Carolina, is looking for a dedicated Service Advisor to enhance the customer experience and support our expanding service department. The ideal candidate will ensure timely and courteous service while also fostering positive customer interactions.

Applicants should have a strong customer service background, a high school diploma, and the ability to thrive in a fast-paced environment. We offer competitive pay, growth opportunities, and comprehensive benefits including health insurance and a 401(K).

Qualifications

• Excellent customer service skills are a must.
• Must enjoy working in a fast-paced environment.
• Must hold a valid driver's license.

Responsibilities

• Oversee flow of Drive Lane ensuring prompt service.
• Provide concierge support for all customer inquiries.
• Distribute work efficiently between technicians.

Skills

Excellent customer service skills

Basic computer skills

Excellent oral and written communication skills

Positive, friendly attitude

Ability to learn new technology

Education

High school diploma or equivalent

Job description

Burlington Kia in Burlington, North Carolina, is looking for a dedicated Service Advisor to enhance the customer experience and support our expanding service department. The ideal candidate will ensure timely and courteous service while also fostering positive customer interactions.

Applicants should have a strong customer service background, a high school diploma, and the ability to thrive in a fast-paced environment. We offer competitive pay, growth opportunities, and comprehensive benefits including health insurance and a 401(K).