Service Concierge: Fast-Paced Scheduler & Customer Care

Boucher Automotive Group; Waukesha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Paid vacation

Job summary

Genesis of Milwaukee is looking to hire a Service Concierge to support a busy, fast-growing service department. You will receive and schedule service appointments, coordinate with Service Advisors and the Parts/Rental Department, and respond to customer inquiries via chat, email, and phone.

This entry-level role requires outstanding customer service, strong communication, and reliability. You should have basic Windows Office knowledge and the ability to learn vendor portals quickly.

Qualifications

• Excellent customer service and strong communication are required.
• Ability to multi-task in a fast-paced environment.
• Basic working knowledge of Windows Office and vendor portals.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment calendar and coordinate with Service Advisors and Parts/Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on declined services and schedule follow-up appointments.
• Proactively contact existing customers for required service or recalls.
• Follow up on ordered/back-ordered parts and schedule receiving.

Skills

Customer service

Communication skills

Vendor portals

Windows Office

Tools

Windows Office

Job description

Genesis of Milwaukee is looking to hire a Service Concierge to support a busy, fast-growing service department. You will receive and schedule service appointments, coordinate with Service Advisors and the Parts/Rental Department, and respond to customer inquiries via chat, email, and phone.

This entry-level role requires outstanding customer service, strong communication, and reliability. You should have basic Windows Office knowledge and the ability to learn vendor portals quickly.