Service Concierge & Customer Experience Lead

Finnegancollisioncenter; Rosenberg (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Training

Paid Vacation

Medical and Dental Insurance

401K

Opportunity for Advancement

Closed Sundays

Progressive Performance Bonus Program

Job summary

Finnegan Auto Group in Rosenberg, TX is seeking a service-focused professional to manage the flow of the drive lane and ensure customers receive prompt, courteous service. You will take ownership of the customer experience and perform tasks that help the dealership leave a strong, positive impression.

Contributors must provide concierge support for owner inquiries, whether by phone or in person, and help optimize daily technician time to meet service demand.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by handling tasks that leave a positive dealership impression.
• Provide concierge support for owner inquiries, by phone or in person, to ensure proper handling.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Job description

Finnegan Auto Group in Rosenberg, TX is seeking a service-focused professional to manage the flow of the drive lane and ensure customers receive prompt, courteous service. You will take ownership of the customer experience and perform tasks that help the dealership leave a strong, positive impression.

Contributors must provide concierge support for owner inquiries, whether by phone or in person, and help optimize daily technician time to meet service demand.