Service Concierge & Customer Experience Lead

Lou Fusz Chevrolet; Evansville (IN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401k Plan

Voluntary benefits

Sick Leave

Vacation

Funeral Leave

Pension Plan

Uniforms

Academy Training

Athletic Scholarships

Job summary

Lou Fusz Chevrolet in Evansville is seeking dynamic, service-oriented individuals to join our team. We offer an inclusive, respectful environment with opportunities to grow personally and professionally within our dealership network.

Responsibilities include overseeing the Drive Lane flow, delivering prompt and courteous service, owning the customer experience, concierge support for owner inquiries, and efficient task distribution among technicians.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and complete assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technicians' time is allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

Friendly personality

People management

Time management

Excellent communication

Professional appearance

Clean driving record

Job description

Lou Fusz Chevrolet in Evansville is seeking dynamic, service-oriented individuals to join our team. We offer an inclusive, respectful environment with opportunities to grow personally and professionally within our dealership network.

Responsibilities include overseeing the Drive Lane flow, delivering prompt and courteous service, owning the customer experience, concierge support for owner inquiries, and efficient task distribution among technicians.