Auto Service Experience Advisor

Finneganchryslerjeepdodge; Rosenberg (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid Training

Paid Vacation

Medical and Dental Insurance

401K

Opportunity for Advancement

Closed Sundays

Progressive Performance Bonus Program

Job summary

Finnegan Auto Group is seeking a customer-focused Service Advisor to oversee the drive lane, ensuring prompt and courteous service. You will take ownership of the customer experience and provide concierge support for owner inquiries, both in person and by phone.

Responsibilities include efficient task distribution among technicians and accurate service flow management. The role emphasizes a professional appearance, strong communication skills, and a track record of reliable driving and safety.

Qualifications

• Organized and friendly candidates with a professional demeanor.
• Ability to manage team or colleagues and coordinate tasks.
• Strong time management to handle multiple service requests.
• Excellent communication with customers both in person and over the phone.
• Professional, well-groomed appearance and customer-facing presence.
• Clean driving record and reliable transportation.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, ensuring no mishandling of customer interactions.
• Ensure daily technician time is allocated and sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Excellent communication with customers

Professional appearance

Clean driving record

Job description

Finnegan Auto Group is seeking a customer-focused Service Advisor to oversee the drive lane, ensuring prompt and courteous service. You will take ownership of the customer experience and provide concierge support for owner inquiries, both in person and by phone.

Responsibilities include efficient task distribution among technicians and accurate service flow management. The role emphasizes a professional appearance, strong communication skills, and a track record of reliable driving and safety.