Service Concierge: Customer Care & Vehicle Repairs

CarMax; Augusta (GA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax is hiring a Customer Advisor in Augusta, GA to serve as the primary liaison between customers and our technicians, ensuring transparent, trustworthy service throughout repairs. You will greet customers, manage communications, and help route repair orders while upholding EH&S standards.

The role emphasizes strong communication, multitasking in a fast-paced environment, and the ability to work flexible shifts, including nights and weekends, with competitive hourly pay.

Qualifications

• Exceptional communication and interpersonal skills, both in person and over the phone.
• Strong customer service focus, consistently providing an iconic customer experience.
• Ability to read, interpret, and maintain accurate records using intermediate computer skills.
• Collaborative mindset to work effectively across departments.
• Comfortable performing multiple tasks in a fast-paced, dynamic setting.
• Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
• Commitment to safety standards and compliance, including proper use of PPE and adherence to CarMax policies.

Responsibilities

• Deliver outstanding customer service by greeting all service customers warmly and professionally.
• Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
• Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing
• Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Job description

CarMax is hiring a Customer Advisor in Augusta, GA to serve as the primary liaison between customers and our technicians, ensuring transparent, trustworthy service throughout repairs. You will greet customers, manage communications, and help route repair orders while upholding EH&S standards.

The role emphasizes strong communication, multitasking in a fast-paced environment, and the ability to work flexible shifts, including nights and weekends, with competitive hourly pay.