Auto Service Advisor | Customer Experience & Flexible Shifts

CarMax Business Services; Virginia (MN); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Paid sick time

Vacation time

Holiday pay

Résumé du poste

CarMax Augusta is seeking a Customer Advisor to be the primary liaison between customers and our service technicians, ensuring transparency and trust throughout the repair process. This role thrives in a fast-paced, customer‑focused environment and offers growth within a Fortune 100 Best Company to Work For.

Responsibilities include greeting customers, managing service communications, creating repair orders, discussing repairs, handling payments, and upholding CarMax EH&S standards in a clean,

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Ability to read, interpret, and maintain accurate records.
• Collaborative mindset to work across departments.

Responsabilités

• Greet service customers and deliver outstanding service.
• Assist with intake calls and provide status updates.
• Create and process repair orders; ensure accuracy before invoicing.
• Consult with customers on repairs and ESP claims.
• Handle payments and cash with accuracy.
• Balance priorities in a fast-paced environment.
• Follow EH&S requirements and maintain a clean area.

Connaissances

Customer service

Communication

Record keeping

Cross-dept teamwork

Multitasking

Physical endurance

Outils

Computer literacy

Description du poste

CarMax Augusta is seeking a Customer Advisor to be the primary liaison between customers and our service technicians, ensuring transparency and trust throughout the repair process. This role thrives in a fast-paced, customer‑focused environment and offers growth within a Fortune 100 Best Company to Work For.

Responsibilities include greeting customers, managing service communications, creating repair orders, discussing repairs, handling payments, and upholding CarMax EH&S standards in a clean,