Service Concierge | Customer Care & Scheduling

Master Chevrolet, LLC.; Augusta (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Master Buick GMC is seeking a Customer Care Agent to assist customers in scheduling service, answering vehicle questions, checking recalls, and updating customer information. The role includes handling calls, emails, and in-person interactions in the Service Department.

The position emphasizes strong customer service, timely communication, and accurate data handling while supporting service operations and colleagues across the dealership.

Qualifications

• Answer all telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Confirm incoming web appointment requests.
• Contact online inquiries in a timely manner.
• Utilize manifest lists to contact customers due for maintenance and/or recalls.
• Maintain appointment confirmations, missed appointments, and cancellations.
• Contact and Schedule customers for Special Order Parts.
• Update Customer Profile Information.
• Assisting Customers in the Service Department when checking out.
• Assisting Customers with pulling their vehicle into the lane, or around for pick-up.
• Maintaining Customer Relationships with great Customer Service.
• Perform all duties as assigned by any member of management.
• Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and vendors.
• Adhere to all company policies, procedures, and safety standards outlined in the employee handbook
• Perform other duties as assigned

Responsibilities

• Answer telephone calls promptly and courteously, satisfying inquiries.
• Confirm and track web appointment requests.
• Follow up on online inquiries and respond promptly.
• Contact customers due for maintenance or recalls using manifest lists.
• Maintain and update appointment confirmations, and manage cancellations.
• Schedule customers for Special Order Parts as needed.
• Update customer profiles with new information.
• Assist customers in checkout in the Service Department.
• Assist customers with vehicle positioning for pickup and service lane.
• Maintain strong customer relationships through excellent service.
• Adhere to company policies and safety standards in all tasks.

Job description

Master Buick GMC is seeking a Customer Care Agent to assist customers in scheduling service, answering vehicle questions, checking recalls, and updating customer information. The role includes handling calls, emails, and in-person interactions in the Service Department.

The position emphasizes strong customer service, timely communication, and accurate data handling while supporting service operations and colleagues across the dealership.