Customer Care Representative

Master Chevrolet, LLC.; Augusta (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Master Buick GMC is seeking a Customer Care Agent to assist customers in scheduling service, answering vehicle questions, checking recalls, and updating customer information. The role includes handling calls, emails, and in-person interactions in the Service Department.

The position emphasizes strong customer service, timely communication, and accurate data handling while supporting service operations and colleagues across the dealership.

Qualifications

• Answer all telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Confirm incoming web appointment requests.
• Contact online inquiries in a timely manner.
• Utilize manifest lists to contact customers due for maintenance and/or recalls.
• Maintain appointment confirmations, missed appointments, and cancellations.
• Contact and Schedule customers for Special Order Parts.
• Update Customer Profile Information.
• Assisting Customers in the Service Department when checking out.
• Assisting Customers with pulling their vehicle into the lane, or around for pick-up.
• Maintaining Customer Relationships with great Customer Service.
• Perform all duties as assigned by any member of management.
• Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and vendors.
• Adhere to all company policies, procedures, and safety standards outlined in the employee handbook
• Perform other duties as assigned

Responsibilities

• Answer telephone calls promptly and courteously, satisfying inquiries.
• Confirm and track web appointment requests.
• Follow up on online inquiries and respond promptly.
• Contact customers due for maintenance or recalls using manifest lists.
• Maintain and update appointment confirmations, and manage cancellations.
• Schedule customers for Special Order Parts as needed.
• Update customer profiles with new information.
• Assist customers in checkout in the Service Department.
• Assist customers with vehicle positioning for pickup and service lane.
• Maintain strong customer relationships through excellent service.
• Adhere to company policies and safety standards in all tasks.

Job description

JOB DESCRIPTION:

Summary: The Customer Care Agent is responsible for assisting customers in scheduling service, answering questions pertaining to their vehicle, checking recalls, and updating customer information. The Customer Care Agent will handle incoming calls, emails, and have face-to-face interaction with Customers in our Service Department as well as fellow employees.

ESSENTIAL FUNCTIONS:

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: The following is a representative list of the duties and responsibilities associated with this position:

• Answer all telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Confirm incoming web appointment requests.
• Contact online inquiries in a timely manner.
• Utilize manifest lists to contact customers due for maintenance and/or recalls.
• Maintain appointment confirmations, missed appointments, and cancellations.
• Contact and Schedule customers for Special Order Parts.
• Update Customer Profile Information.
• Assisting Customers in the Service Department when checking out.
• Assisting Customers with pulling their vehicle into the lane, or around for pick-up.
• Maintaining Customer Relationships with great Customer Service.
• Perform all duties as assigned by any member of management.
• Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and vendors.
• Adhere to all company policies, procedures, and safety standards outlined in the employee handbook
• Perform other duties as assigned

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to withstand prolonged periods of computer usage and/or data entry.
• Ability to stand, walk and/or sit for prolonged periods.
• Ability to work in various working conditions both indoors and outdoors, including but not limited to extreme heat and/or cold, and rain.
• Ability to work in various working conditions both indoors and outdoors, including but not limited to extreme heat and/or cold, and rain.

Master Buick GMC is an EQUAL OPPORTUNITY EMPLOYER. This company does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, veteran status, sexual orientation, or genetic information.

Job Type: Full-time