Service Concierge & Customer Advocate

Warren Henry Automotive Group; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life, AD&D insurance

401(k) retirement plan with employer贡献

Paid time off

Awesome culture

Job summary

Warren Henry Automotive Group in Town of Florida, NY is seeking a Service Receptionist/Advisor who will greet customers and assess service needs, ensuring a smooth start to the repair process.

You will maintain customer relations, provide estimates, schedule appointments, and coordinate with technicians to deliver timely updates.

This role emphasizes upselling services, handling communications, and upholding dealership standards.

Qualifications

• High school diploma or GED required.
• Minimum 3 years' experience writing service in a high-end dealership.
• Proficient written and verbal communication for customer interactions.
• Ability to calculate discounts, taxes, and service estimates.
• Must have valid driver's license.

Responsibilities

• Greet customers and gather vehicle data to determine service needs.
• Provide accurate estimates and completion times.
• Coordinate appointments and manage service drive operations.
• Promote labor, parts, and sublet services to meet customer needs.
• Maintain CSI and customer relations above national average.
• Ensure repairs are properly billed and archived per policy.
• Communicate with management on aging repair orders.

Skills

Customer service

Communication

Professional writing

Attention to detail

Problem solving

Education

High School Diploma or GED

3 years service-writing experience at a high-line dealership

Valid Driver's License

Job description

Warren Henry Automotive Group in Town of Florida, NY is seeking a Service Receptionist/Advisor who will greet customers and assess service needs, ensuring a smooth start to the repair process.

You will maintain customer relations, provide estimates, schedule appointments, and coordinate with technicians to deliver timely updates.

This role emphasizes upselling services, handling communications, and upholding dealership standards.