Car Service Concierge & Customer Experience Lead

Unknown Company; Carson City (NV); On-site; USD 38,000 - 54,000; Full time

Job summary

Unknown Company seeks a Service Advisor to be the primary contact between customers and the service department. You will gather maintenance needs, communicate options, and coordinate with technicians to deliver timely updates and accurate estimates.

The role emphasizes customer satisfaction, documentation, and efficient workflow in a dealership service environment. Great communication and CRM proficiency are essential.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably automotive.
• Basic understanding of vehicle maintenance terminology.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Responsibilities

• Greet customers promptly and professionally, listening to their vehicle service needs.
• Schedule and manage service appointments, ensuring workflow and technician availability.
• Explain issues and repair options with clear estimates and timelines.
• Coordinate with technicians to diagnose problems and prioritize repairs.
• Maintain records of customer interactions, service orders, and vehicle history.
• Provide ongoing updates to customers on service status and address questions.
• Promote additional services or maintenance recommendations.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Interpersonal skills

Multilingual abilities

Education

High school diploma or equivalent

Tools

Service management software

CRM tools

Job description

Unknown Company seeks a Service Advisor to be the primary contact between customers and the service department. You will gather maintenance needs, communicate options, and coordinate with technicians to deliver timely updates and accurate estimates.

The role emphasizes customer satisfaction, documentation, and efficient workflow in a dealership service environment. Great communication and CRM proficiency are essential.