Service Concierge: BDC Associate (Fixed Ops)

Sonic Automotive, Inc.; Brentwood, Northern (TN, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Sonic Automotive, Inc. is hiring a BDC Associate Fixed Ops for Audi of Nashville in Brentwood, TN. The role focuses on scheduling and generating appointments, delivering a premium customer experience, and coordinating with service, parts, and sales teams.

The position requires strong communication, organization, and the ability to work independently or with a team in a fast-paced setting. Salary is listed at $20 per hour with full-time hours and comprehensive benefits.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Utilize reporting tools that allow us to see upcoming service and bulletin information for BMW clients in our market.
• Contact clients to assist with scheduling for maintenance, recalls, or repairs.
• Respond to phone and internet inquiries with courtesy, accuracy, and professionalism.
• Work interdepartmentally with service, parts, and sales to ensure quality customer service for all clients.
• Generate service appointments and conduct appropriate follow up for "no-shows".
• Act as a service concierge for all clients when they arrive and while they wait for their repairs to be completed.
• Effectively utilize lead management tools and software, including CDK, X-Time, and DealerLogix.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

Teamwork

Time management

Job description

Sonic Automotive, Inc. is hiring a BDC Associate Fixed Ops for Audi of Nashville in Brentwood, TN. The role focuses on scheduling and generating appointments, delivering a premium customer experience, and coordinating with service, parts, and sales teams.

The position requires strong communication, organization, and the ability to work independently or with a team in a fast-paced setting. Salary is listed at $20 per hour with full-time hours and comprehensive benefits.