BDC Associate Fixed Ops - AUDI OF NASHVILLE

Sonic Automotive; Brentwood (TN); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

SHL Package: Sonic Customer Service &‑

Job summary

Audi of Nashville, part of Sonic Automotive, is seeking a BDC Associate Fixed Ops to schedule and generate appointments for our clients. You will deliver a premium customer experience using lead management tools and collaborate with service, parts, and sales teams.

This role emphasizes clear communication, independence, and teamwork, with training and opportunities across Sonic's 100+ dealerships. Competitive compensation and benefits accompany your career growth.

Qualifications

• Excellent verbal and written communication.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Schedule and generate service appointments.
• Respond to inquiries with courtesy and accuracy.
• Coordinate with service, parts, and sales departments.
• Follow up on no-shows and manage client outreach.
• Act as a service concierge for clients during visits.
• Utilize lead management tools effectively.
• Perform other duties as assigned.
• Uphold integrity and customer satisfaction.

Skills

Customer service

Communication

Teamwork

Time management

Tools

CDK

X-Time

DealerLogix

Job description

BDC Associate Fixed Ops - AUDI OF NASHVILLE

• Full-time
• SHL Package: Sonic Customer Service and Admin
• Dealership: 166 - Audi of Nashville
• Compensation: USD 41600 - USD 47840 - yearly

At AUDI OF NASHVILLE,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Purpose:
The ServiceBDC Associate is responsible for scheduling and generating appointments for our clients. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position utilizes lead management tools and software to maintain a high focus on customer outreach and retention opportunities. TheServiceBDC Associate will be trained interdepartmentally and will be expected to coordinate with service, parts, and sales.

Duties and Responsibilities:

• Utilize reporting tools that allow us to see upcoming service and bulletin information for BMW clients in our market.
• Contact clients to assist with scheduling for maintenance, recalls, or repairs.
• Respond to phone and internet inquiries with courtesy, accuracy, and professionalism.
• Work interdepartmentally with service, parts, and sales to ensure quality customer service for all clients.
• Generate service appointments and conduct appropriate follow up for “no-shows.”
• Act as a service concierge for all clients when they arrive and while they wait for their repairs to be completed.
• Effectively utilize lead management tools and software, including CDK, X-Time, and DealerLogix.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

$20 Hourly

Qualifications:

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our co-operative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.