Service BDC Associate - Fixed Ops (Automotive)

Sonic Automotive; Brentwood (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

A leading automotive dealership in Brentwood, TN, seeks a BDC Associate to enhance customer service quality for service appointments. The role entails responding to customer inquiries, managing data through CRM, and ensuring a professional experience. Ideal candidates will possess excellent communication and organizational skills. Competitive training and benefits are offered, providing a structured path for career advancement within the company.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment.

Responsibilities

• Respond to internet inquiries with courtesy and accuracy.
• Promptly enter customer inquiry data into the CRM.
• Generate service appointments and conduct phone surveys.
• Compile necessary reports and perform cashier duties.

Skills

Excellent verbal communication

Excellent written communication

Organizational skills

Time management skills

Ability to work independently

Ability to work in a team

Ability to work in a call center

Job description

A leading automotive dealership in Brentwood, TN, seeks a BDC Associate to enhance customer service quality for service appointments. The role entails responding to customer inquiries, managing data through CRM, and ensuring a professional experience. Ideal candidates will possess excellent communication and organizational skills. Competitive training and benefits are offered, providing a structured path for career advancement within the company.