Service Cloud Admin: Voice, AWS Connect & Data Governance

Wedgewood; Swedesboro (NJ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Paid time off

Opportunities for growth

Job summary

A leading veterinary solutions provider is seeking a Salesforce Administrator to support and optimize customer service operations. This role focuses on Service Cloud, including Voice and AWS integrations. The ideal candidate has 3+ years of experience, is detail-oriented, and can effectively communicate with both technical and non-technical stakeholders. This position offers a comprehensive benefits package, competitive compensation, and opportunities for growth within the company.

Qualifications

• 3+ years of Salesforce Administrator experience with a focus on Service Cloud.
• Hands-on experience supporting or administering Service Cloud Voice.
• Experience integrating or supporting Amazon Connect with Salesforce.

Responsibilities

• Administer and configure Salesforce Service Cloud.
• Support and enhance Service Console experiences.
• Build and maintain Flows to streamline service processes.

Skills

Troubleshooting

Data accuracy

Effective communication

Problem-solving

Customer-first mindset

Education

Salesforce Administrator Certification (ADM-201)

Bachelor's degree

Tools

Salesforce

Amazon Connect

AWS Connect

Salesforce automation tools

Job description

A leading veterinary solutions provider is seeking a Salesforce Administrator to support and optimize customer service operations. This role focuses on Service Cloud, including Voice and AWS integrations. The ideal candidate has 3+ years of experience, is detail-oriented, and can effectively communicate with both technical and non-technical stakeholders. This position offers a comprehensive benefits package, competitive compensation, and opportunities for growth within the company.