Hybrid Salesforce Administrator — Service Cloud Expert

Homebase; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Stock options

401(k) match

Health insurance

Paid time off

AI tools access

Parental leave

Flexible work options

Commuter benefits

Team offsites

Job summary

Homebase is seeking a Salesforce Administrator to enable our Customer Experience teams. You’ll own Service Cloud administration, ensure data integrity, and optimize case management and workflows to power our support operations.

You’ll work across Sales and Support, manage user licenses, and implement declarative automations while integrating GTM tools like Talkdesk and Calendly. AI-enabled docs and training are part of the role, helping scale our processes.

Qualifications

• 3+ years hands-on Salesforce administration experience, primarily supporting Customer Support teams.
• Salesforce Administrator certification required; Service Cloud Consultant certification strongly preferred.
• Strong Service Cloud expertise—case management, queues, assignment and escalation rules, Omni-Channel, and Knowledge.
• Strong declarative Salesforce skills—Flows, validation rules, the security/sharing model, and reports and dashboards.
• Experience with ticketing and triage tools (Linear, Jira, or similar) and managing a high-volume request queue.
• Familiarity with GTM tools that integrate with Salesforce (Talkdesk, Calendly, etc.).
• Strong service orientation and clear communication—comfortable partnering with Sales and Support stakeholders.
• Strong organizational skills—prioritizing high volume requests with clarity.
• AI fluency—comfortable using AI tools (ChatGPT, Claude) to streamline admin work.

Responsibilities

• Own the full stack, day-to-day Service Cloud administration—case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and workflows.
• Serve as the first responder for Salesforce admin requests from Sales and Support—user/license management, profiles/permission sets, page layouts, fields, views, and reporting.
• Triage and manage the RevOps request queue in Linear—prioritize, route, resolve; escalate complex builds with context.
• Build and maintain declarative automation (Flows, validation rules, approvals) for Sales/Support processes.
• Maintain data hygiene and integrity—deduplication, imports, mass updates, data-quality monitoring.
• Support GTM stack integrations touching Salesforce (Talkdesk, Calendly) with senior team support.
• Create and maintain documentation, user guides, and light training for Salesforce processes.
• Use AI tools to accelerate work—drafting docs, triaging requests, troubleshooting.

Skills

Salesforce Admin

Service Cloud

Omni-Channel

Data hygiene

Education

Salesforce Administrator certification

Service Cloud Consultant certification (preferred)

Tools

Linear

Jira

Talkdesk

Calendly

Job description

Homebase is seeking a Salesforce Administrator to enable our Customer Experience teams. You’ll own Service Cloud administration, ensure data integrity, and optimize case management and workflows to power our support operations.

You’ll work across Sales and Support, manage user licenses, and implement declarative automations while integrating GTM tools like Talkdesk and Calendly. AI-enabled docs and training are part of the role, helping scale our processes.