Senior Salesforce Administrator: Optimize, Adopt, and Govern

SwipeClock Workforce Management; South Jordan (UT); On-site; USD 80,000 - 100,000; Full time

Job summary

A prominent software company in South Jordan, Utah is looking for a Senior Support Administrator (Salesforce) to enhance user support and maintenance within their Salesforce platform. The ideal candidate will have strong customer support experience, proficiency in Salesforce user and license management, and an analytical mindset. Responsibilities include supporting Service Desk requests, monitoring user adoption, and maintaining documentation. This role is essential for ensuring a high-quality user experience within the Salesforce environment.

Qualifications

• Demonstrated experience working with Salesforce in a multi-cloud org.
• Ability to manage user setup, roles, and permissions in Salesforce.
• Experience in maintaining and improving existing working practices.

Responsibilities

• Support IT Service Desk requests for timely assistance.
• Manage user and license administration tasks.
• Monitor and enhance user adoption and system performance.

Skills

Customer support experience

Analytical mindset

Salesforce user and license management

Documentation skills

Data governance practices

Tools

Salesforce (Sales Cloud, Service Cloud, Experience Cloud)

Job description

A prominent software company in South Jordan, Utah is looking for a Senior Support Administrator (Salesforce) to enhance user support and maintenance within their Salesforce platform. The ideal candidate will have strong customer support experience, proficiency in Salesforce user and license management, and an analytical mindset. Responsibilities include supporting Service Desk requests, monitoring user adoption, and maintaining documentation. This role is essential for ensuring a high-quality user experience within the Salesforce environment.