Remote Salesforce Admin & CX Systems Lead - Service Cloud

Veta Virtual; Peru (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive USD salary

100% remote – LATAM or Europe

15 vacation days + US holidays

Performance incentives

Job summary

Veta Virtual is seeking a Salesforce Administrator & CX Systems Specialist to own Salesforce Service Cloud configuration and the telephony/CS stack for a fintech/crypto client. You will configure, troubleshoot, and drive data-driven decisions across support operations.

You will own dashboards and partner with leadership to prioritize improvements, while coordinating vendor rollouts and evaluating new Salesforce capabilities for the CX function.

Qualifications

• 2+ years hands-on Salesforce administration experience – Service Cloud preferred.
• Experience with contact center or telephony platforms (Amazon Connect, Five9, Twilio Flex, NICE, Genesys).
• Comfort building reports/dashboards in Salesforce or BI tools.

Responsibilities

• Configure Salesforce Service Cloud – objects, fields, page layouts, flows, validation rules, permissions.
• Troubleshoot user issues and maintain data hygiene to keep CRM reliable.
• Support integrations between Salesforce and support tools; evaluate new features.
• Own the telephony/contact center roadmap (CTI, call routing, IVR) with leadership.
• Coordinate telephony rollouts with vendors and minimize daily disruption.
• Build and maintain dashboards on support performance and deliver reports to leaders.
• Identify trends and flag operational issues from data.

Skills

Salesforce administration

Service Cloud

BI reporting

Cross-functional comms

Ownership of multiple workstreams

Education

Salesforce Administrator certification

Tools

Salesforce

Amazon Connect

Five9

Twilio Flex

NICE

Genesys

Job description

Veta Virtual is seeking a Salesforce Administrator & CX Systems Specialist to own Salesforce Service Cloud configuration and the telephony/CS stack for a fintech/crypto client. You will configure, troubleshoot, and drive data-driven decisions across support operations.

You will own dashboards and partner with leadership to prioritize improvements, while coordinating vendor rollouts and evaluating new Salesforce capabilities for the CX function.