Global Service Cloud Admin - Dashboards & Integrations

ACL Digital; San Jose (CA); Sur place; USD 100 000 - 130 000; Plein temps

Résumé du poste

A technology solutions provider is seeking a Salesforce Admin in San Jose, CA to manage and enhance the Service Cloud platform for a global support organization. The role requires 5+ years of experience in a support environment, with responsibilities including optimizing workflows and ensuring data integrity. Nice-to-have qualifications include advanced certifications and experience with Amazon Connect. This position offers an exciting opportunity to improve agent productivity and customer experience.

Qualifications

• 5+ years as a Salesforce Administrator in a support/contact-center environment.

Responsabilités

• Administer and optimize Salesforce Service Cloud.
• Partner with support ops on enhancements and integrations.
• Ensure data integrity, security, and platform health.
• Deliver dashboards and insights that improve productivity.

Connaissances

Salesforce Administration

Data Integrity

Automation

Reporting

Integrations

Description du poste

A technology solutions provider is seeking a Salesforce Admin in San Jose, CA to manage and enhance the Service Cloud platform for a global support organization. The role requires 5+ years of experience in a support environment, with responsibilities including optimizing workflows and ensuring data integrity. Nice-to-have qualifications include advanced certifications and experience with Amazon Connect. This position offers an exciting opportunity to improve agent productivity and customer experience.