Service Clerk: Customer Care & Work-Order Champion

Morrison Ind; Northern (KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Day-1 medical/dental/vision

Paid time off after 90 days

401(k) with company match

Employee referral program

Wellness program

Employee Assistance Program (EAP)

Job summary

Morrison Industrial Equipment is hiring a Full-Time Service Clerk for our Mason, Michigan location. If you're organized, customer-focused, and looking for a career with growth opportunities, we'd like to hear from you. Schedule: Monday-Friday, First Shift.

Hours: 40 hours per week, with overtime opportunities. Pay: $20-$24 per hour, based on experience. What You'll Do: Open, process, and monitor service work orders; update customers on repair status; prepare estimates; coordinate with

Qualifications

• Must have strong organizational and multitasking abilities.
• Excellent customer service and communication skills.
• Basic mechanical knowledge recommended.
• Valid driver's license with clean driving record.
• Able to pass pre-employment drug screen, physical, and background check.
• Benefits start Day 1: medical, dental, vision, life, disability, and FSA.

Responsibilities

• Open, process, and monitor service work orders
• Update customers on repair status and timelines
• Prepare and process repair estimates
• Process warranty claims
• Coordinate with technicians for scheduling
• Answer phones and assist customers professionally
• Support rental inquiries, quotes, deliveries
• Perform other related duties as assigned

Skills

Organizational skills

Multitasking

Problem-solving

Customer service

Communication

Mechanical knowledge

Driving

Job description

Morrison Industrial Equipment is hiring a Full-Time Service Clerk for our Mason, Michigan location. If you're organized, customer-focused, and looking for a career with growth opportunities, we'd like to hear from you. Schedule: Monday-Friday, First Shift.

Hours: 40 hours per week, with overtime opportunities. Pay: $20-$24 per hour, based on experience. What You'll Do: Open, process, and monitor service work orders; update customers on repair status; prepare estimates; coordinate with