Parts & Service Management Trainee

Morrison Industries LLC; Grand Rapids (MI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA options

Life insurance

Disability insurance

Paid time off

Paid holidays

Retirement plan match

Referral incentives

Wellness program

Employee assistance

Job summary

Morrison Industrial Equipment is seeking a Full-Time Parts & Service Management Trainee at our Grand Rapids location, 1825 Monroe Ave NW, Grand Rapids, MI. The role blends parts and service duties with growth opportunities within the company.

Qualified candidates should have strong organizational skills, self-motivation and multi-tasking ability. A valid driver’s license and pass a pre-employment drug screen, physical and background check are required.

Qualifications

• Strong organizational skills.
• Self-motivated with a strong desire to learn.
• Skilled at multi-tasking.
• Excellent problem-solving abilities.
• Strong customer relation skills.
• Clear and concise written and verbal language skills.
• Basic mechanical knowledge.
• Intermediate level computer skills incl. MS Office 365 (Outlook, Word, Excel).
• Pass a drug screen, background check and physical.

Responsibilities

• Parts Department: Look up and order parts; Receiving and processing parts; Work with customers to fulfill orders; Review and approve work orders; Assist with customers’ quotes; Respond to phone calls and email management; Vendor communication; Inventory management; Additional duties as assigned.

Skills

Organizational skills

Self-motivation

Multi-tasking

Problem solving

Customer relations

Written and verbal communication

Mechanical knowledge

MS Office 365 (Outlook, Word, Excel)

Drug screen / background check / pre-h

Job description

Morrison Industrial Equipment is looking for aFull-Time Parts & Service Management Trainee at ourGrand Rapids location, located at 1825 Monroe Ave NW, Grand Rapids, MI. Our Management Trainee works within both the parts and service departments, gaining versatile experience with lots of opportunities for growth within the company.

This position requires a valid, good-standing driver’s license. This position would also be subject to a pre-employment drug screen, physical exam, and background check for any position within the company.

Schedule: Monday-Friday, first shift, 40 hours per week, with overtime opportunities available.

Compensation for this role ranges up to $70,000 per year depending on experience.

Qualifications:

• Strong organizational skills.
• Self-motivated, with a strong desire to learn.
• Skilled at multi-tasking.
• Excellent problem-solving abilities.
• Strong customer relation skills.
• Clear and concise written and verbal language skills.
• Basic mechanical knowledge.
• Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
• Pass a drug screen, background check, and physical.

Parts Department Responsibilities:

• Looking up and ordering parts.
• Receiving and processing parts.
• Working with customers to fulfil orders.
• Reviewing and approving work orders.
• Assisting with customers’ quotes.
• Respond to phone calls and email management.
• Vendor communication.
• Inventory management.
• Additional duties, as assigned.

Service Department Responsibilities:

• Processing of technician timecards and organizingweekly payroll.
• Opening, processing, and monitoring of work orders to ensure successful and efficient service.
• Proactively contacting customers to provide repair status of units.
• Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
• Repair estimate preparation, presentation, and processing.
• Processing of warranty claims.
• Answering phones and assisting customers with a positive customer focused attitude.
• Assisting with rental inquiries, quotations, set-up and deliveries.
• Additional duties, as assigned.

Benefits:

We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.

About Morrison Industrial Equipment:

Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and much more. This family-owned company offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!