Service Manager

Morrison Industries LLC; Traverse City (MI); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA options

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) with match

Employee referral incentives

Wellness programs

Employee assistance program

Job summary

Morrison Industrial Equipment in Traverse City, MI is seeking a Service Manager to lead our service department, coordinate technicians, and ensure high-quality repairs and customer satisfaction.

You will manage timecards, work orders, estimates, warranty claims, and rental support while communicating proactively with customers and keeping schedules efficient.

Qualifications

• 3+ years of management experience
• Strong mechanical knowledge
• Experience in dispatch services
• Excellent people skills, written and verbal communication
• Intermediate computer skills including Microsoft Office 365

Responsibilities

• Manage Technician Timecards and weekly payroll
• Work Order Management: Open, process, and monitor work orders for efficient service delivery
• Customer Communication: Proactively contact customers to provide repair status updates
• Daily Debriefing: Collaborate with technicians to ensure efficient scheduling
• Estimate Preparation: Prepare, present, and process repair estimates
• Warranty Claims: Handle warranty claims with precision
• Customer Support: Answer phones and assist customers with a positive, client-driven attitude
• Rental Assistance: Support rental inquiries, quotations, set-up, and deliveries
• Additional Duties: Perform other tasks as assigned

Skills

Management experience

Mechanical knowledge

Dispatch services

People skills

Communication

MS Office 365

Job description

Join Our Team as a Service Manager in Traverse City!

Are you ready to take your career to the next level? Morrison Industrial Equipment is seeking a dynamic and resolute Service Manager to join our team at 2749 Aero Park Drive, Traverse City, MI 49686-9101. If you have a passion for managing service departments, supporting customers and technicians, and ensuring top-notch service quality, we want to hear from you!

Why Morrison Industrial Equipment?

At Morrison Industrial Equipment, we value our employees and offer a supportive, family-oriented work environment. With over 70 years of service, we pride ourselves on our strong customer base and commitment to excellence. As a leading material handling equipment dealer, we provide a wide variety of products, including LP, diesel, and electric forklifts, scissor and boom lifts, floor cleaning equipment, and much more!

What We Offer:

• Competitive Compensation: Pay commensurate with experience but enjoy a guaranteed first-year base compensation level of $72,000 through a salary and quarterly incentive program.
• Comprehensive Benefits: Health, dental, vision, FSA options, life, and disability insurance available from day one. Plus, generous paid time off, paid holidays, and a retirement plan with a 50% match on the first 6% you contribute, up to $2,500 per year.
• Additional Perks: Employee referral incentives, wellness programs, and an employee assistance program.

Our Ideal Candidate:

• Experience: 3+ years of management experience, strong mechanical knowledge, and experience in dispatch services.
• Skills: Excellent people skills, written and verbal communication skills, and intermediate computer skills (including Microsoft Office 365).
• Attributes: Ability to multi-task and prioritize in a challenging environment, and a commitment to providing exceptional customer service.

Key Responsibilities:

• Manage Technician Timecards: Organize weekly payroll and ensure accurate processing.
• Work Order Management: Open, process, and monitor work orders for efficient service delivery.
• Customer Communication: Proactively contact customers to provide repair status updates.
• Daily Debriefing: Collaborate with technicians to ensure efficient scheduling.
• Estimate Preparation: Prepare, present, and process repair estimates.
• Warranty Claims: Handle warranty claims with precision.
• Customer Support: Answer phones and assist customers with a positive, client-driven attitude.
• Rental Assistance: Support rental inquiries, quotations, set-up, and deliveries.
• Additional Duties: Perform other tasks as assigned.

Join Us Today!

If you are ready to be effective and be part of a team that values communication, attitude, and training opportunities, Check us out at Morrison Industrial Equipment and take the first step towards a rewarding career with us.