Service Manager

Morrison Industries LLC; Detroit (MI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA options

Retirement plan with match

Paid time off

Holidays

Employee referral program

Wellness program

Employee assistance program

Job summary

Morrison Industries seeks a full-time Service Manager in Detroit, MI to lead the service department and support customers and technicians, ensuring high-quality service.

The role requires 10+ years of management experience, strong mechanical knowledge, and dispatch services experience, with MS Office 365 proficiency. Excellent communication and customer service skills are essential.

Qualifications

• 10+ years of management experience.
• Associate's degree or higher.
• Strong mechanical knowledge.
• Experience in dispatch services.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Computer skills, including Microsoft Office 365.
• Ability to multi-task and prioritize in a fast-paced environment.
• Excellent customer service skills.

Responsibilities

• Processing of technician timecards and organizing weekly payroll.
• Opening, processing, and monitoring of work orders to ensure successful and efficient service.
• Proactively contacting customers to provide repair status of units.
• Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
• Repair estimate preparation, presentation, and processing.
• Processing of warranty claims.
• Answering phones and assisting customers with a positive customer focused attitude.
• Assisting with rental inquiries, quotations, set-up and deliveries.
• Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
• Additional duties, as assigned.

Skills

Mgmt experience

Mechanical knowledge

Dispatch services

Interpersonal skills

Communication skills

MS Office 365

Multi-tasking

Customer service

Education

Associate's degree or higher

Tools

Microsoft Office 365

Job description

Morrison Industries is looking for a full-time Service Manager in Detroit, MI. This team member would be responsible for managing our service department, providing support to customers and technicians to ensure high quality service.

Morrison Industries has a strict drug-free policy, and all employees will need to pass a pre-employment drug screen, physical exam, background and driving record check. Employees are also subject to random drug screenings.

This team member would work Monday-Friday, first shift hours, and work up to 50 hours a week.

Compensation ranges from 85k-100k with bonuses.

Our Service Managers Typically Possess:

• 10+ years of management experience
• Associate's degree or higher
• Strong mechanical knowledge
• Experience in dispatch services
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Computer skills, intermediate level, including experience with Microsoft Office 365
• Ability to multi-task and prioritize in a fast-paced environment
• Excellent customer service skills

Essential Functions:

• Processing of technician timecards and organizingweekly payroll.
• Opening, processing, and monitoring of work orders to ensure successful and efficient service.
• Proactively contacting customers to provide repair status of units.
• Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
• Repair estimate preparation, presentation, and processing.
• Processing of warranty claims.
• Answering phones and assisting customers with a positive customer focused attitude.
• Assisting with rental inquiries, quotations, set-up and deliveries.
• Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
• Additional duties, as assigned.

Our Employees Enjoy These Benefits:

• Health, dental, vision, FSA options, life, and disability insurance available on the first day of employment.
• After 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year.
• Employee referral incentives, wellness program, and an employee assistance program.

About Morrison Industrial Equipment:

Morrison Industrialis a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and much more. This family-owned company offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!