Service Clerk

Morrison Industries LLC; Michigan; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

FSA benefits

PTO and paid holidays after 90 days

Job summary

Morrison Industrial Equipment in Mason, MI is seeking a Full-Time Service Clerk to open, process, and monitor service work orders, update customers on repair status, and support technicians.

The role requires strong organizational skills, customer service, basic mechanical knowledge, and proficiency with Microsoft Office 365. A valid driver’s license, reliable driving record, and ability to pass pre-employment screenings are required.

Qualifications

• Strong organizational and multitasking abilities.
• Willingness to learn and adapt to new processes.
• Excellent problem-solving and customer service skills.
• Basic mechanical knowledge and comfort with equipment.
• Proficient in Microsoft Office 365 (Outlook/Word/Excel) and good communication.
• Valid driver's license and clean driving record.
• Ability to pass pre-employment drug screen, physical, and background check.

Responsibilities

• Open, process, and monitor service work orders.
• Update customers on repair status and timelines.
• Prepare and process repair estimates.
• Process warranty claims.
• Coordinate with technicians to support efficient scheduling.
• Answer phones and assist customers professionally.
• Support rental inquiries, quotes, and deliveries.
• Perform other related duties as assigned.

Skills

Organizational skills

Multitasking

Willingness to learn

Problem-solving

Customer service

Communication

Mechanical knowledge

MS Office 365

Valid driver's license

Background check readiness

Tools

MS Outlook

MS Word

MS Excel

Job description

Service Clerk (Full-Time)

Morrison Industrial Equipment | Mason, MI

Morrison Industrial Equipment is hiring a Full-Time Service Clerk for our Mason location. If you're organized, customer-focused, and looking for a career with growth opportunities, we'd like to hear from you.

Location: 575 Jewett Rd., Mason, MI 48854
Schedule: Monday-Friday, First Shift
Hours: 40 hours per week, with overtime opportunities
Pay: $20-$24 per hour, based on experience

What You'll Do

• Open, process, and monitor service work orders
• Update customers on repair status and timelines
• Prepare and process repair estimates
• Process warranty claims
• Coordinate with technicians to support efficient scheduling
• Answer phones and assist customers professionally
• Support rental inquiries, quotes, and deliveries
• Perform other related duties as assigned

Qualifications

• Strong organizational and multitasking skills
• Self-motivated with a willingness to learn
• Excellent problem-solving abilities
• Strong customer service and communication skills
• Basic mechanical knowledge
• Intermediate Microsoft Office 365 skills (Outlook, Word, Excel)
• Valid driver's license with a good driving record
• Ability to pass a pre-employment drug screen, physical exam, and background check

Benefits

• Medical, dental, vision, life, disability, and FSA benefits available on Day 1
• Paid time off and paid holidays after 90 days
• 401(k) with company match of 50% of the first 6% contributed (up to $2,500 annually)
• Employee referral program
• Wellness program
• Employee Assistance Program (EAP)

About Morrison Industrial Equipment

Morrison Industrial Equipment is a family-owned company with more than 70 years of success serving customers throughout Michigan. We provide a supportive work environment, strong training programs, competitive benefits, work-life balance, and opportunities for career advancement.