Service Clerk

Birkey's Farm Store, Inc.; Macomb (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Birkey's Farm Store, Inc. is seeking a Service Department Assistant to maintain service department records, assist with repair orders, and ensure customer satisfaction. You will play a crucial role in preparing price sheets and coordinating schedules with Service Technicians.

The ideal candidate should possess strong organizational skills, a professional demeanor, and a commitment to high customer service standards. This position involves working closely with customers to address repair and service inquiries, contributing to the overall efficiency of the service department.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to communicate effectively with customers and staff.
• Proficiency in handling repair orders and customer files.

Responsibilities

• Maintain service department records and reporting.
• Prepare price sheets for repair orders.
• Assist in warranty claims and maintain service library.
• Coordinate schedules with Service Technicians.
• Ensure customer satisfaction and resolve concerns.

Job description

Position Summary

Maintains all service department records and reporting.

Essential Duties and Responsibilities

• Prepare price sheet for all repair orders.
• Create all work orders and establishing customer files.
• Determine appropriate charges for materials and labor for each customer or internal account.
• Review and maintain all repair orders for accuracy and completeness.
• Assist with all warranty claims and manufacturer claim forms.
• Assist in maintaining up-to-date and organized service library of bulletins and reference material.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Maintain and reviews daily attendance records and assigned daily time record against each work order.
• Communicate and coordinate work schedule with Service Technicians accordingly.
• Assist customers with repair and service orders.
• Assist in scheduling and rescheduling of service work.
• Assist in resolving work performance or billing inquiries as requested.
• Keep Service Manager informed on all special parts orders, shortages and malfunctions.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.

Customer Service Responsibilities

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customers concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

This organization reserves the right to revise the essential position functions as the need arises.